Insights
Written for the decision, not the sale
Each piece takes one difficult decision a business actually faces, sets out what is usually happening underneath it, and leaves you with something you can run against your own operation the same afternoon.
Systems & AIWhy Your AI Pilot Never Became Part of the BusinessA pilot proves a model can do the task. It does not prove your business can absorb the result. Almost everything that decides the second question is left out of the first.9 min read →
OperationsWhen Growth Creates More Work Than RevenueSome costs scale with revenue. Others scale with the number of customers you have. Only the first is priced into your margin, and the second is what makes a growing business feel worse to run.6 min read →
OperationsYour Company’s Real Operating System Is Probably a SpreadsheetThe spreadsheet everybody depends on is not a failure of discipline. It is the most accurate specification of how your business actually works that anyone will ever hand you — and it was written for free.8 min read →